Expectation Setting

When I joined my first corporate job at the age of 32, I found myself learning about this concept called “setting the right expectation”. Once that is done, the rest of the journey with clients become a lot smoother. It was a great learning experience for me. I was learning client handling from a very … Read more

Feedback from a Fun Friday experiment

Everyday doing the same work for the past few weeks. It is inevitable that one feels boring doing the routine tasks day in and day out. I felt nothing different. Friday, 24th April, 2026: I logged into the remote workstation as scheduled at 4:30PM IST. Till about 7PM I did all the boring admin related … Read more

omni-channel marketing

The other day I was on a call with a customer. They own 3 properties. Its a family owned hotel business. 2 of those properties are based in Mission Bay California, the other one in a different location. The mission bay resorts are equipped with a total of 3 restaurants and 2 spa’s. Few questions … Read more

It needs to feel like old times

Road trips. The moment I think of it, it brings a gleaming smile on my face. Like right now, that I am writing this, I am smiling end to end. Roadtrips have been a special kind of experience I have had the good luck off doing, several times over, over lakhs of kilometers on my … Read more

The Dopamine Academy – Resurrection

A set of 3 channels, in English, Bengali and Hindi. Sharing digital knowledge through YouTube. Various influencer interviews would be done. Resurrection with a shift in mindset. Traveling by the road is the best way to travel, there is no doubt in that. With changing times, I have understood, its important to shift the mode … Read more