It all comes down to operations

If you’ve been in business for enough number of years, you will know this already. It all comes down to how well the operations happen, basis on which growth is directly proportional with. The better the operations strategy, the robust partnership bonds with clients, the stronger the moat for the business. The business of relationships. … Read more

Brand Marketing

Continuing from the previous article wherein someone wants to capture a wider market’s share. Example for a business based in Morro Bay, they are able to capture the demand for family friendly resorts in Morro Bay. Now they want to capture demand for family friendly resorts in california. To accomplish this task we would essentially … Read more

Expectation Setting

When I joined my first corporate job at the age of 32, I found myself learning about this concept called “setting the right expectation”. Once that is done, the rest of the journey with clients become a lot smoother. It was a great learning experience for me. I was learning client handling from a very … Read more

Feedback from a Fun Friday experiment

Everyday doing the same work for the past few weeks. It is inevitable that one feels boring doing the routine tasks day in and day out. I felt nothing different. Friday, 24th April, 2026: I logged into the remote workstation as scheduled at 4:30PM IST. Till about 7PM I did all the boring admin related … Read more

omni-channel marketing

The other day I was on a call with a customer. They own 3 properties. Its a family owned hotel business. 2 of those properties are based in Mission Bay California, the other one in a different location. The mission bay resorts are equipped with a total of 3 restaurants and 2 spa’s. Few questions … Read more

It needs to feel like old times

Road trips. The moment I think of it, it brings a gleaming smile on my face. Like right now, that I am writing this, I am smiling end to end. Roadtrips have been a special kind of experience I have had the good luck off doing, several times over, over lakhs of kilometers on my … Read more

The Dopamine Academy – Resurrection

A set of 3 channels, in English, Bengali and Hindi. Sharing digital knowledge through YouTube. Various influencer interviews would be done. Resurrection with a shift in mindset. Traveling by the road is the best way to travel, there is no doubt in that. With changing times, I have understood, its important to shift the mode … Read more